We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. Products should be checked as soon as possible after delivery. Notification of claims, shortages or returns must be made within fourteen (14) days to our office. We will not accept returns without a Return Authorisation number. A 20% restocking fee may apply.
Warranty claims
If your item is deemed faulty under warranty, we’ll guide you through the appropriate steps, which may include a return or replacement. Claims must be initiated by contacting us on 1300 725 705. Depending on the product, you may be directed to the manufacturer.
Change of mind & incorrect orders
We do not offer refunds for change-of-mind purchases. However, we may, at our discretion, accept returns for items ordered in error. Prior approval is required, please contact 1300 725 705.
To be eligible for return:
- Items must be in original, unused, and resaleable condition.
- Returns must be made within 7 days of receiving approval.
- Return shipping costs are the customer’s responsibility.
- A restocking fee may apply and will be deducted from any refund.
- Freight costs are non-refundable.
- Items not in resaleable condition are not eligible for credit.
Reporting an issue
If you encounter a problem with your order, please contact us on 1300 725 705 within 7 days of receiving your goods. Include:
- Your invoice number.
- Clear photos and description of the product and/or issue.
This helps us assess and resolve your claim quickly.
Non-refundable items
The following items are not eligible for return or refund:
- Clearance products.
We recommend reviewing all product details carefully before completing your purchase.
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse you for the amount initially debited for the purchase, including packaging and postage charges.
